Our Process

Customer Inquiry

When you reach out to us via the CONTACT US TO START YOUR CUSTOM ORDER TODAY link, you will be connected to a dedicated service specialist through both text messaging and email. Your designated design and service expert will guide you through our comprehensive custom design tool, ensuring you feel comfortable and informed.

DESIGN OPTIONS: Yours or Ours

You have the flexibility to either craft your designs or collaborate with one of our skilled full-time custom artists. Products can be added to your design tool cart, where you or our team can make edits as needed. Your service specialist will assist you in refining your designs to perfection before proceeding to order placement.

PLACING YOUR ORDER

Once your product selections are finalized in your cart, you'll recive a link to upload your roster and provide order details . Within 24 hours, our team will review your order and send you an electronic invoice. Manufacturing commences upon receipt of payment.

A final production rendering will be shared with you for approval. Upon your confirmation, our dedicated facilities will begin the sublimation, cutting, and sewing processes. We manage quality checks, pressing, and packaging in-house to ensure the highest standards are met.

ORDER DELIVERY 

Upon completion, you'll settle the remaining balance, and the shipping process will commence. Your products will be dispatched within 3 weeks of your final rendering approval via reliable carriers such as FedEx, DHL, or UPS, ensuring swift and secure delivery to your doorstep.

PRODUCTION TIMELINE:

Current Production Times is approximately 12-17 Days

 

  • Production is typically 10-20 business days from the receipt of approved artwork, sizes and numbers completed on the order form and full payment. We cannot guarantee delivery until all these pieces of the order are received. Occasionally at peak times, production moves to as long as 20-30 business days but generally 20 business days is sufficient. 

 

  • It typically takes 3-5 business days for shipping (depending on your location) and it is always a good practice to build some buffer in quotes to customers. Under promise & over deliver. And we will do the same!

PAYMENT:

  • All orders are prepayment only unless previously arranged otherwise with our team. True Time Apparel will not be liable for delays caused by failing to make progressive or complete payments per above payment terms.

REVISIONS:

  • Amendments after the original confirmation date of order may not be allowed and are subject to additional charges. All such amendments, revisions and changes must be agreed to in writing.

RUSH CHARGES:

  • True TimesApparel will attempt to accommodate rush orders when possible. That being said we cannot define an exact rush lead-time available due to seasonal fluctuations.
    • RUSH services incurs an additional fee of $3.75 per custom piece.
    • DOUBLE RUSH service (fastest possible lead time) incurs an additional fee of $7.50 per custom piece.
  • Stock items cannot be rushed
  • We cannot be held responsible for shipping delays beyond our control.

IMPORTANT: Please let our team know the latest possible in-hands date so we can provide you every option we have available so you can receive your gear when you need it.

MINIMUM ORDER QUANTITY:

  • The minimum order quantity for new orders is 10 pieces.
  • Coaches polos/tees can be ordered at less than 10 if ordered with another 10 piece minimum item.

STANDARD REPEAT/FILL-IN ORDERS:

  • For repeat and fill-in existing orders, standard lead times will apply, but these orders oftentimes are produced faster. Plan for the standard lead time or inquire about our Rush options for a guaranteed timeline.
  • For Stock Items (i.e. screen printed or embroidered items) – Additional fees will be accrued for quantities below 10.

PRE-PRODUCTION APPROVAL PROCESS:

  • In an effort to reduce errors and ensure proper interpretation of the approved artwork files provided by you (the dealer) or by our art team, the following procedure applies:
    • MINI: Tier One will take the vector artwork of the front, back and side of the product and display these pieces in the individual manufacturing pattern components such as body, sleeves, collar, etc. for review.
    • Full Size Sample (FSS): These are high quality photos taken of the produced custom product and are placed below the Mini on the Order Form. The appropriate people must go over these photos as well and check for accuracy to the artwork and to the Mini.